Refund Policy
No Returns or Exchanges
Once your fursuit has started and the 50% deposit made, it generally cannot be refunded or exchanged. Please do not accept your quote if you do not have the funds to pay for the suit. Fursuits are a luxury, not a necessity. Please make sure you are able to afford one before ordering one. Returns will also not be accepted in cases of buyer's remorse - be sure of your purchase!
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Refunds may be requested before materials are ordered. In this case, 75% of your deposit fee will be returned to you with Chirping Cat keeping the remaining balance as damages.
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In any case of refusal to pay remaining fees or shipping, the deposit will not be refunded. The suit will be kept and altered then sold as a premade.
Maker Cancellations
If Chirping Cat is unable to complete your commission, you will receive a full refund and notice. Reasons may include family emergencies or sickness.
